Shipping & Delivery Policy

Last updated on Jan 3rd 2024

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-3 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. DEEP ROOTS STORE tries to deliver your order within 2 working days if you shipping address is in Indore (M.P.) and within 3-7 days for outside Indore. DEEP ROOTS STORE is however not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-3 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact us.

Order Cancellation/ Modification

Last updated on Jan 3rd 2024

If you decide to cancel or modify your order, please write to us as soon as possible. We will do our best to make the change. Once the order is shipped you cannot modify or cancel the order.

Returns & Refunds

Last updated on Jan 3rd 2024

We are not accepting returns of orders. In case of any damage during transit or shipment of faulty product we may reship or refund your payment after evaluating the case and up to our satisfaction.

Personalized items are made to order; we are unable to accommodate refunds or exchanges to personalized pieces once your order has been submitted.

After receiving and reviewing your return, you will receive a new product or refund as soon as possible.